FAQ & Site Info

All orders are made fresh and take a minimum of 5 - 7 business days to produce. We thank you for your patience as a custom crafted product is made just for you. Please allow three weeks before your product is delivered, this includes normal shipping time. We are working hard and will get it to you as quickly as possible.

IF YOU DO NOT SEE AN ITEM IN YOUR BOX, CHECK YOUR CREDIT CARD STATEMENT FOR A REFUND ISSUANCE OR REVIEW YOUR TOTAL CHARGES FROM BEAUTY 4 ASHES. MOST LIKELY, YOU HAVE BEEN ISSUED A CREDIT OR WERE NOT CHARGED FOR THIS ITEM. IF YOU CANNOT LOCATE YOUR CREDIT OR UNSURE WHETHER YOU WERE CHARGED FOR THE ITEM, PLEASE CONTACT US AT [email protected]. DUE TO OUR PRODUCTS USING FRESH INGREDIENTS, PERIODICALLY A PRODUCT SHOWN AS IN STOCK ON OUR SITE WILL REQUIRE FRESHLY HARVESTED INGREDIENTS THAT ARE OUT OF STOCK WHEN FRESH MANUFACTURE IS ATTEMPTED. YOU WILL RECEIVE A REFUND EMAIL NOTIFICATION FROM OUR MERCHANT PROCESSOR NOTING THE ISSUANCE OF A REFUND FOR AN OOS – OUT OF STOCK ITEM. THE CREDIT WILL BE APPLIED TO THE CREDIT CARD ON FILE. OOS ITEMS USUALLY WILL NOT SHIP AT A LATER DATE TO REDUCE CUSTOMER WAIT TIME AND ALLOW ORDER CLOSURE.

MOST SALES ARE FINAL. SINCE THESE ARE ALL NATURAL AND PERSONAL CARE PRODUCTS APPLIED TO THE SKIN AND HAIR, THIS COMPLIES WITH UNIVERSAL SANITATION PROCEDURES. PRODUCT INTEGRITY CANNOT BE DETERMINED ONCE IN CUSTOMER RECEIPT. UNAUTHORIZED RETURNS AND UNAUTHORIZED REFUSALS WILL BE DISCARDED AND NO CREDITS WILL BE ISSUED. BECAUSE OUR PRODUCTS ARE PERSONAL CARE PRODUCTS CUSTOM CRAFTED FOR EACH ORDER, REFUNDS CANNOT BE PROVIDED IF A CUSTOMER DOES NOT LIKE THE RESULT, FEEL, AROMA, LOOK OR TEXTURE OF A PRODUCT. CONSIDER GIFTING YOUR PRODUCT TO A FRIEND OR LOVED ONE. YOU MAY ALSO SIMPLY DISCARD THE PERSONAL CARE ITEM. BECAUSE OUR PRODUCTS ARE PERSONAL CARE PRODUCTS MADE FRESH TO ORDER USING FRESH INGREDIENTS WITHOUT THE ADDITION OF SYNTHETIC PRESERVATIVES, PRODUCTS CANNOT BE RETURNED OR EXCHANGED. TERMS AND CONDITIONS: THIS WEBSITE IS PROVIDED TO YOU FREE OF CHARGE. BY USING THE INFORMATION, PRODUCTS AND/OR SERVICES AVAILABLE ON THIS WEBSITE, YOU AGREE TO THE TERMS AND CONDITIONS CONTAINED HEREIN INCLUDING ALL APPLICABLE LAWS GOVERNING COPYRIGHT AND TRADEMARK. BY ACCESSING AND USING THIS SITE, YOU ACCEPT WITHOUT LIMITATION, YOU ACCEPT ALL TERMS AND CONDITIONS IN THIS USER AGREEMENT. BEAUTY 4 ASHES RESERVES THE RIGHT TO CHANGE THIS TERMS AND CONDITIONS AT ANY TIME WITHOUT NOTICE. BY USING THIS SITE, YOU AGREE IN ADVANCE TO ACCEPT THESE CHANGES. THIS AGREEMENT IS BINDING BETWEEN THE RECEIVERS OF ANY SERVICES, INFORMATION OR PRODUCTS FROM THE SITE, HENCEFORTH REFERRED TO AS THE “USER” AND BEAUTY 4 ASHES, HENCEFORTH REFERRED TO AS THE “SERVICE PROVIDER.”